Clear Concise Communication
Your marketing strategy must focus on communicating value. If you compete on price alone, you won't stand out and you'll lose. Steady, ongoing communication with your customers and prospects will create a relationship of trust, but only if it benefits who you're trying to reach. Which brings us back to value.
Every member of your team plays a role in bringing in new customers and converting them to loyal customers. Don't leave your communication and marketing strategy to chance. A boat only advances when everyone is rowing at the same time and in the same direction. Get in sync!